Delete Account - Moontales

Summary: You can delete your Moontales account and associated data either in the app (if your version supports it) or by emailing our support team. A parent or legal guardian may also request deletion of a child’s information tied to the account.

Option A — Delete your account in the app (recommended, if available)

If your version of Moontales includes in-app deletion, follow these steps:

Open Moontales
Go to Settings
Tap Account → Delete Account
Confirm deletion when prompted

Note: Some older versions may not show this option yet. If you don’t see it, use Option B below.

Option B — Request deletion by email

Email us at support@moontales.app from the email address associated with your Moontales account.

Please include:

Subject line: Moontales — Delete My Account
The email address used in Moontales (if you signed up with email)
If you used Apple Sign-In, mention: Apple Sign-In (and optionally your name)
If you are requesting deletion for a child, say that you are the child’s parent/legal guardian
Optional: a brief reason (helps us improve, not required)

To protect your account, we may ask for additional information to verify ownership before processing the request.

What data is deleted?

When your deletion request is completed, we delete or anonymize personal data associated with your account. This may include:

Account identifiers (such as email and Apple Sign-In identifier)
Profile information and preferences you entered for yourself or a child profile (if any)
Your library and story activity (created/saved stories, opened/completed status, last page)
Face Upload photo (if you added one) and related references in our systems
Push notification token (if any)
Personal Voice setup data (stored voice ID) if you enabled it

Retention: We aim to complete deletion within 30 days. Limited information may be retained where required by law (e.g., legal compliance), for accounting, or for fraud-prevention and security purposes.

Subscriptions (Important)

Deleting your Moontales account does not automatically cancel your Apple subscription.

To cancel, go to: iOS Settings → Apple ID → Subscriptions → Moontales → Cancel Subscription.

If you delete the app or your account, your subscription can still remain active until you cancel it in Apple Subscriptions.

Personal Voice deletion

If you enabled Personal Voice (Plus/Premium), you can delete it anytime inside the app in Settings → Personal Voice (or the Personal Voice section of Settings, depending on your version).

Deleting it removes the stored voice ID from your account. You may need to record again if you want to recreate a Personal Voice in the future.

Need help?

Email: support@moontales.app

Typical response time: 1–2 business days